Few companies have earned the continuing level
of trust and loyalty that Harrop enjoys. Ever since 1919, we've built
this enviable reputation by concentrating on two simple principles: (1)
Knowing everything possible about drying and firing ceramics, and (2)
Dealing honestly and straightforwardly with every customer, every
employee, and every supplier. You can confirm this by just asking
around the industry, and by considering the following fact: Harrop is
frequently hired by ceramic manufacturers as an independent consultant
to help them evaluate drying and firing technologies and equipment
options. Our advice is trusted to be unbiased. A good many clients have
relied on us exclusively for their kilns and dryers for 30, 40, even 50
years. And a number of customers, who had gone elsewhere, have later
come back to Harrop for their next new kiln or for improving a
competitor's previous installation.
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IIn 1991, readers of
Ceramic Industry, a national ceramic manufacturing magazine, voted
Harrop Industries as the recipient of the magazine's first national
Supplier of the Year award. Harrop was voted this prestigious honor
again in 1994. According to the magazine's editor, Harrop received
these awards “as tribute to its service-oriented association with
ceramic manufacturers and its role in advancing ceramic
technology”.
It is our people, of course, who
have earned these accolades. Harrop employees are well known throughout
the ceramic industry for their professionalism, ethical behavior,
technical competence, and accessibility. Over the years, we have formed
solid working relationships with hundreds of clients and suppliers. Our
ability to provide this continuity of service has stemmed from the
continuity of |
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our professional and office
staff - the average tenure is 20+ years. The Harrop staff is loyal and
constantly maintains a sense of team effort and career service to our
clients.
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Employee education and training are fundamental parts of
Harrop's corporate culture. Our staff is expected to be out front in
applied technologies. We invest a good deal of time attending technical
meetings and trade seminars on the latest developments in ceramics
processing, new product R&D, and equipment and controls.
Similarly, our people are encouraged to share our experiences with our
clients through technical papers and presentations, and through
volunteer work with technical societies, trade associations, and
research centers.
For nine decades, through
good times and bad, Harrop has been steadfastly present and serving the
needs of ceramic manufacturers. Our growth and diversification have
been carefully managed to preserve the partnership philosophy, which
has been so successful for our clients and us. At Harrop, we will never
spread ourselves too thin to not live up to our clients' expectations
of us.
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