Uniquely Trusted Few companies have earned the continuing level of trust and loyalty that Harrop Industries enjoys with its clients. Ever since 1919, we've built this enviable reputation by concentrating on two simple principles: (1) Knowing everything possible about drying and firing ceramics, and (2) Dealing honestly and straightforwardly with every customer. You can confirm this by just asking Harrop's clients and suppliers, and by considering
		the following fact: Harrop is frequently hired as an independent consultant to help manufacturers evaluate technology and equipment options.Our advice is trusted to be unbiased. More than once, we've steered customers away from unnecessary expense, and even into products offered by our competitors. A good many clients have relied on us exclusively for their kilns and dryers for 30, 40, even 50 years. And a number of customers, who had gone elsewhere, have later come back to Harrop for their new kiln or for revamping a competitor's installation. In 1991, readers of Ceramic Industry, a national ceramic manufacturing magazine, voted Harrop Industries as the recipient of the magazine's first national Supplier of the Year award. Harrop was voted this prestigious honor again in 1994. According to the magazine's editor, Harrop received these awards "as tribute to its service-oriented association with ceramic manufacturers and its role in advancing ceramic technology". It is our people, of course, who have earned these accolades. They are well known throughout the industry for their professionalism, technical competence, and accessibility. Over the years, they have formed solid working relationships with hundreds of clients and suppliers. And once personnel join Harrop, they tend to stay - more than 2/3 of our professional and office staff has been with us for at least 10 years, and the average tenure is 16+ years. Employee education and training are fundamental parts of Harrop's corporate culture. Our staff is expected to be out front in applied technologies. We invest a good deal of time attending technical meetings and trade seminars on the latest developments in ceramics processing, equipment and controls, and new product R&D. By the same token, our people spend just as much time sharing our experiences through technical presentations and volunteer work with technical societies, trade associations, and research centers. For eight decades, through good times and bad, Harrop has been steadfastly present and serving the needs of ceramic manufacturers. Our growth and diversification have been carefully managed to preserve the partnership philosophy, which has been so successful for our clients and us. We will never spread ourselves too thin to live up to our clients' expectations of us.
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